Delete your account

01How to delete your account

You can ask us to delete your MyTags account and its data at any time. This applies to the MyTags app for Android and iOS and to web.mytags.io, made by Nothing Works HQ.

1. Send an email to support@mytags.io with the subject “Delete my MyTags account”.
2. Send it from the email address of your account, or include the phone number you sign in with. We use it to find your account and to confirm the request is from you.
3. We reply to confirm, and we delete the account within 30 days.

After the deletion you cannot sign in to the account again, and the QR tags that were linked to it stop showing your details to finders.

02What we delete

• Your profile: name, email address, phone number and country.
• Your items, their photos, descriptions and modes (Lost Mode, Disable Contact, Scan Alerts).
• Your notes and their attachments.
• Found reports, scan alerts and your replies to finders.
• The devices registered for push notifications.

03What we keep, and for how long

• Orders and payment records (for physical and digital tags), for as long as tax and accounting law requires.
• Backups, which are overwritten on their normal schedule, at most 90 days after the deletion.
• Records needed to prevent fraud or abuse, or to meet a legal obligation, only for as long as that need lasts.

The tags themselves are not deleted. A physical tag can be linked to a new account later.

04Delete only some data

You do not have to delete the account to remove data. In the app you can archive items, delete notes and attachments, remove item photos, and unlink tags. You can also ask us to delete specific data by email.

05Contact us

Questions about deleting your data: support@mytags.io. See also our Privacy Policy.